UPS allows us to specify up to 5 email addresses to receive email notifications (the email includes the tracking number).

A customer can receive up to 3 notifications for a single shipment: once when it is shipped (UPS scans and takes the package), once when it is delivered (UPS scans and gives to the customer), and once in the event of an exception (lost, damaged, etc...).

Customer service has two ways to make sure customers get this notification:

1.) During sales order entry

In the sales order header, right below where the CSR enters a customer email address for order confirmation is a section of 5 email address fields. Here a CSR can enter up to 5 addresses. When the warehouse processes the order through UPS these addresses will automatically be pulled into UPS. Currently there are no messages or warnings to prompt a CSR to use these fields- I think it is only used sparingly at customer request.

2.)Automatic setup for ALL orders

There are some customers that ALWAYS want these notifications, for every order. In this case Joe Jr. can setup the customer so that their email address automatically populates in the fields. For example, Jasper Electric in Indiana has two different email addresses default in for all orders. CSR's can still populate the other 3 blank email fields if necessary- these are just defaults.

I'll note that you can also put your own email address into these fields. Kevin Maminski used to find it useful on Fridays- helped him field weekend calls.